Refund policy

At LUCY IN THE SKY SHOP, we are committed to providing a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help 🤍

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unused, and in original condition
  • Be free from perfume, deodorant, makeup, stains, or damage
  • Have original tags attached where applicable

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked Final Sale or discounted sale items
  • Intimates, bodysuits, swimwear, and underwear
  • Accessories including jewelry, hats, and hair accessories (for hygiene reasons)

3. Return Process

To request a return:

  • Contact us within 14 days of delivery
  • Include your order number and reason for return
  • Wait for return approval before sending any item back

📧 support@lucyintheskyshop.com

Once approved, we will provide the correct return instructions.

❗Returns sent without prior approval will not be accepted.
❗The address listed on our website is not a return address.

4. Refunds

  • Refunds are issued after returned items are received and inspected
  • Approved refunds will be returned to the original payment method
  • Please allow 5–10 business days for the refund to appear

We reserve the right to issue partial refunds if items are not returned in original condition.

In some cases, we may offer a partial refund or replacement without requiring a return.

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method

LUCY IN THE SKY SHOP is not responsible for lost return packages.

6. Order Issues

If there is any issue with your order, please contact us first:

📧 support@lucyintheskyshop.com

Please contact us before opening a chargeback or dispute. We will do our best to resolve issues quickly and fairly.

7. Order Cancellation

  • Orders may be canceled within 12 hours of purchase
  • After that, orders may already be processed or shipped and cannot be canceled

8. Fraud Prevention

To maintain a fair shopping environment:

  • High-risk orders may be canceled
  • Suspicious transactions may be declined
  • Abuse of this return policy may result in account restrictions

9. Contact Information

LUCY IN THE SKY SHOP
📧 support@lucyintheskyshop.com

Thank you for shopping with LUCY IN THE SKY SHOP ✨